Support Contact Information
If you need assistance with any aspect of your account or have a question about our services, please don't hesitate to contact us using one of the following methods.
Our support team is available Monday through Friday from 9 AM to 9 PM GMT for phone inquiries. You can also reach out to us via email at [email protected] or use our live chat feature, available in multiple languages, during peak hours.
Our live chat support is staffed continuously during peak hours (17:00–23:00 GMT weekdays and 14:00–22:00 GMT weekends). Please note that wait times may be longer during these periods. If you prefer email assistance outside of our support hours, please send an email to [email protected].
Emails are typically responded to within 4-8 business hours in the order they were received. Please make sure to include your account details and a clear description of the issue you're experiencing.
If you or someone you know is struggling with compulsive gambling, please visit our responsible gaming page for links to UK support organizations:
For assistance with account recovery, verification, or setting deposit limits, please visit our help centre for detailed guides.
Help Centre Access
Our comprehensive help centre is available 24/7, providing step-by-step instructions on how to manage your account, set responsible gaming tools, and troubleshoot common issues. You can access it by logging into your account and navigating to the ‘Support’ section.
If you're experiencing technical difficulties while playing or attempting to contact us via live chat, please try refreshing the page or clearing your browser cache. For more assistance with device compatibility, visit our help centre for troubleshooting guides.
Escalation Procedure
In cases where a quick resolution is not possible through initial support channels, we may need to escalate the issue. Please allow up to 14 days for formal dispute resolution. If you have any questions about this process or require immediate attention, please email us at [email protected].
Our live chat feature is available on both desktop and mobile devices, ensuring that you can reach out to our support team anytime, anywhere.
If we're unavailable due to technical difficulties or other reasons not mentioned in this section, please try contacting us again later. Thank you for choosing Spinboss Casino!
